Introduction

At RxR Perfumery, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase from us.

Information We Collect

When you visit our website or make a purchase, we may collect the following personal information:

- Name and contact information (email address, phone number, shipping address)
- Payment information (processed securely through our payment partners)
- Order history and purchase preferences
- Communication preferences

Automatically Collected Information
- Device information and IP address
- Browser type and version
- Pages visited and time spent on our website
- Referral sources and search terms

How We Use Your Information
We use the information we collect for the following purposes:
- Process and fulfill your orders
- Communicate with you about your orders, account, and customer service
- Improve our website, products, and services
- Send promotional emails and updates (with your consent)
- Prevent fraud and ensure website security
- Comply with legal obligations and protect our rights

Information Sharing
We respect your privacy and do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:
- With trusted service providers who help us operate our business (payment processors, shipping companies, email service providers)
- When required by law or to protect our legal rights
- In connection with a business transfer, merger, or acquisition
- With your explicit consent for specific purposes

Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes secure servers, encrypted data transmission, regular security assessments, and restricted access to personal information.

Your Rights
You have the following rights regarding your personal information:
- Access and review your personal information
- Correct or update inaccurate information
- Request deletion of your personal information
- Opt-out of marketing communications at any time
- Request data portability where applicable

Cookies and Tracking
Our website uses cookies and similar tracking technologies to improve your browsing experience, remember your preferences, analyze website traffic, and provide personalized content. You can control cookie settings through your browser preferences or contact us for more information.

Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please don't hesitate to contact us:
- RxRperfumery@gmail.com
- +91 9891836712

Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date.

Refund Policy

Important Notice
No Returns Policy: Due to the nature of fragrances and personal care products, we do not accept returns except for damaged products. We recommend trying our sample packs before purchasing full-size bottles.

Our Policy
At RxR Perfumery, we stand behind the quality of our products. Due to the personal nature of fragrances and hygiene considerations, we maintain a strict no-returns policy. However, we are committed to ensuring you make informed purchases and are satisfied with your fragrance choices.

We don't entertain any refund instead we will provide store credit.

Damaged Products
We will accept returns and provide exchange only in the following cases:
- Products received damaged or broken during shipping
- Leaking or defective fragrance bottles
- Wrong item shipped due to our error
- Products that are significantly different from description

Note: Damaged items must be reported within 24 hours of delivery with photographic evidence.

Replacement Timeline: For wrong and defective products, an exchange will be delivered within 7 days after confirmation.
Exchange Timeline: Exchange delivery timeframe will be 5-7 days.

Sample Packs Recommendation
Try Before You Buy
To ensure you love your fragrance choice, we strongly recommend:
- Ordering sample packs before purchasing full-size bottles
- Testing fragrances on your skin to check compatibility
- Understanding that fragrances may smell different on different people
- Reading product descriptions and customer reviews carefully

Timeframe
24 hours Window
Exchange requests must be initiated within 24 hours of delivery. After this period, we cannot process exchanges except for defective products.

How to Request an Exchange
Step 1: Contact Us
Email us at rxrperfumery@gmail.com with your order number and reason for exchange.

Step 2: Provide Details
Include photos of the product and packaging if claiming damage or defect.

Step 3: Return Authorization
We'll provide a return authorization number and shipping instructions if approved.

Step 4: Ship the Item
Package the item securely and ship using the provided instructions.

Store Credit
How to Earn Store Credits
Earn store credits automatically with every purchase:
- 1% of purchase amount as store credits (1 credit = ₹1)
- Minimum purchase of ₹100 required to earn credits
- Maximum 50 credits per order
- Credits are awarded when your order is delivered

In addition to automatic earning, we may offer store credit instead of direct exchanges in these cases:
- When the desired exchange item is out of stock
- For customer satisfaction gestures
- When original payment method is no longer valid

Store credit is valid for 12 months from the date of issue and can be used for any future purchases.
Processing Time: Store credit will be credited to your account within 24 hours of approval.

How to Report Damaged Items
Reporting Process
- Contact us within 24 hours of delivery
- Provide your order number and detailed description of damage
- Include clear photos showing the damaged product and packaging
- Keep all original packaging until resolution

We will review your case and provide instructions for return/replacement within 24 hours.

Quality Guarantee
We stand behind the authenticity and quality of all our fragrances. Every bottle is carefully inspected before shipping. If you have concerns about product quality or authenticity, please contact us immediately and we will investigate your concerns thoroughly.

Contact Information
For damaged product claims or questions about our return policy:
- rxrperfumery@gmail.com
- +91 9891836712
Response time: We typically respond to inquiries within 24 hours during business days.

Policy Updates
This refund policy may be updated from time to time. Any changes will be posted on this page with an updated "Last updated" date. Continued use of our website constitutes acceptance of any policy changes.

Shipping Policy

Shipping Overview
At RxR Perfumery, we are committed to delivering your favorite fragrances safely and efficiently. We ship across India with reliable delivery partners and ensure your products are carefully packaged to arrive in perfect condition.

Processing & Delivery Times
Order Processing
- Orders are processed within 1-2 business days
- Orders placed on weekends will be processed on Monday
- You'll receive a tracking number once your order ships

Delivery Time
- Standard delivery: 3-6 business days across India
- Total time: 4-8 business days (including processing)
- Remote areas may take additional 1-2 days

Shipping Coverage
Pan-India Delivery
We currently ship to all major cities and towns across India. Our delivery network covers metro cities, tier-2 cities, and most remote locations. If you're unsure about delivery to your location, please contact us before placing your order.

Packaging & Handling
Secure Packaging
All fragrances are carefully wrapped in bubble wrap and placed in sturdy boxes to prevent damage during transit. We use moisture-resistant packaging to protect against humidity and temperature changes.

Special Care for Fragrances
- Temperature-controlled storage before shipping
- Fragile item handling with extra padding
- Discrete packaging for privacy
- Tamper-proof sealing

Order Tracking
Once your order is dispatched, you'll receive a tracking number via email and SMS. You can track your shipment in real-time using this number on our courier partner's website.

Tip: Keep your tracking number handy and check for delivery updates regularly.

Special Circumstances
Festival Seasons
During peak seasons (Diwali, Valentine's Day, etc.), delivery times may be extended by 1-2 days.

Weather Delays
Extreme weather conditions may cause shipping delays. We'll keep you updated via email/SMS.

Remote Areas
Some remote locations may have extended delivery times. We'll confirm timeline before dispatch.

Address Changes
Address changes are possible only before dispatch. Contact us immediately if needed.

International Shipping
Currently Not Available
We currently ship only within India. International shipping will be available soon. Sign up for our newsletter to be notified when we start international deliveries.

Contact & Support
For shipping-related queries or tracking information:
- RxRperfumery@gmail.com
- +91 9891836712 (Mon-Sat, 9 AM - 7 PM)
For urgent shipping issues, please include your order number in all communications.

Terms of Service

Agreement to Terms
By accessing and using the RxR Perfumery website (rxrperfumery.in), you accept and agree to be bound by the terms and provision of this agreement. These Terms of Service govern your use of our website and the purchase of our products.

Definitions
"Company" refers to RxR Perfumery
"Website" refers to RxRPerfumery.in
"User," "you," "your" refers to the person accessing or using the website
"Products" refers to fragrances and related items sold on our website

Use License
Permission is granted to temporarily download one copy of RxR Perfumery website materials for personal, non-commercial transitory viewing only.
This license shall automatically terminate if you violate any of these restrictions:
- Modify or copy the materials
- Use the materials for commercial purposes
- Attempt to decompile or reverse engineer any software
- Remove any copyright or proprietary notations
- Transfer materials to another person

Account Registration
To make purchases, you must create an account with accurate, complete, and current information. You are responsible for safeguarding your account credentials.

Account Responsibilities
- Maintain confidentiality of login credentials
- Notify us immediately of unauthorized access
- Accept responsibility for all activities under your account
- Provide accurate and updated information

Product Information & Pricing
We strive to provide accurate product descriptions, images, and pricing. However, we do not warrant that product descriptions or other content is accurate, complete, reliable, or error-free.

Pricing Policy
- Prices are subject to change without notice
- Pricing errors will be corrected when discovered
- We reserve the right to cancel orders with pricing errors

Product Availability
- Stock levels are updated regularly but not guaranteed
- Out-of-stock items will be notified promptly
- Pre-orders are subject to manufacturer availability

Order Acceptance & Payment
Your order is an offer to buy products from us. We reserve the right to accept or decline your order for any reason, including availability, errors in product information, or fraud prevention.

Payment Terms
- Payment is required at the time of order placement
- We accept major credit/debit cards, UPI, and digital wallets
- All transactions are processed securely through verified payment gateways
- Failed payments will result in order cancellation

Shipping & Delivery
Delivery times are estimates and not guaranteed. Risk of loss and title for products pass to you upon delivery to the carrier. For detailed shipping information, please refer to our Shipping Policy.

Returns & Exchanges
Due to the nature of fragrances, all sales are final. Limited exchanges may be available for unopened products under specific conditions. Please review our Refund Policy for complete details.

Prohibited Uses
You may not use our website for any of the following:
- Any unlawful purpose or to solicit others to unlawful acts
- Violating any international, federal, provincial, or state regulations, rules, laws, or local ordinances
- Infringing upon or violating our intellectual property rights or the intellectual property rights of others
- Harassing, abusing, insulting, harming, defaming, slandering, disparaging, intimidating, or discriminating
- Submitting false or misleading information
- Uploading or transmitting viruses or any other type of malicious code
- Collecting or tracking personal information of others

Intellectual Property
The website and its original content, features, and functionality are owned by Mohd Kashif Khan and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

Limitation of Liability
In no case shall RxR Perfumery, its directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind.

Indemnification
You agree to defend, indemnify, and hold harmless RxR Perfumery from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including attorney's fees) arising from your use of the website or violation of these Terms.

Termination
We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms of Service.

Governing Law
These Terms shall be interpreted and governed by the laws of India. Any disputes relating to these terms will be subject to the exclusive jurisdiction of the courts in Delhi, India.

Changes to Terms
We reserve the right to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days notice prior to any new terms taking effect.

Contact Information
If you have any questions about these Terms of Service, please contact us:
- RxRperfumery@gmail.com
- +91 9891836712

Acknowledgment
By using our website, you acknowledge that you have read these Terms of Service and agree to be bound by them. If you do not agree to these terms, please do not use our website.